What are Property Maintenance Services?
Property maintenance services are services a property maintenance company provides to landlords and property managers. These services may include:
- Exterior Maintenance (ground maintenance, landscapes, and gardening).
- Pest Control (pest or rodent control and removal)
- Interior Maintenance ( plumbing, electrical, and housekeeping services).
- Safety Checks (inspection of electrical and mechanical systems periodically).
Steps to Ensure Tenants Receive High Quality Maintenance Services
1- Partner with a Property Maintenance Company
The first step to securing property maintenance services for your residential/ commercial real estate is to seek a property maintenance company. Here is some advice to help you select a property maintenance company:
- Select a local company for more accessible communication.
- Check out referrals for the company and existing customers.
- Aim for a full range of maintenance services.
- Make sure the company is licensed.
2- Purchase a Property Management Maintenance Software
Property management maintenance software is purchased separately and helps digitize property maintenance services making them more efficient. Bricks property management software includes a module for maintenance, visit requests, e-invoicing, collecting rent online, and more. The software includes an online portal for property managers along with multiple mobile applications designed for different uses. For instance, there is a tenant app, a security app, and a maintenance personnel app. Landlords can also access the online portal via mobile application. To learn more about Bricks property management software features, click here.
Maintenance Made Easier with Bricks Property Management Maintenance Software
Manage large volumes of Maintenance Requests
With Bricks maintenance software, landlords and property managers can manage large volumes of maintenance requests simultaneously. You can oversee the entire maintenance cycle by:
- Viewing different maintenance requests
- Approving and Assigning maintenance requests to relevant personnel
- Following up on maintenance requests
This automated and streamlined approach to managing property maintenance services ensures that every maintenance request is prioritized and increases efficiency and productivity.
Empowers Residents and Tenants
Property management maintenance software presented by Bricks empowers tenants and residents to submit maintenance requests anytime, anywhere. Tenants or residents have to fill out a maintenance request form from their tenant app on their mobiles, and the request is made instantly visible to property managers and the maintenance team. The tenant app also allows tenants to upload images or videos of their maintenance issues along with a short description to facilitate comprehension of the problem.
Follow up and Receive Feedback
With Bricks' maintenance software, you can easily get feedback on the property maintenance services your tenants and residents have received. After a maintenance visit is completed, tenants are requested to give feedback on the Bricks tenant app on:
- The quality of the visit.
- The responsiveness of the maintenance personnel.
- The issue's status (Whether the maintenance issue was resolved to their satisfaction or not).
This feedback allows landlords and property managers to maintain high customer satisfaction rates and quickly respond and follow up with complaints and unsatisfactory service levels. Tenant and residents' feedback can also provide valuable insights into the property maintenance company's performance, influencing future decision-making.
Final Thoughts
The quality and promptness of your maintenance services can directly impact the number of tenant turnover and overall tenant and resident satisfaction. Bricks provides property management maintenance software that makes managing maintenance services easier and more efficient. Maximize the efficiency of your maintenance services; choose Bricks property management maintenance software today.
